T-Mobile sold me an iPhone 6s that lasted me a pretty good amount of time and normally had no problems with the phone. Recently my phone has been dying on a high percentage so because they couldn't fix it my insurance covered a new one. I went to go get my new one and they had me reset my phone & then tried giving me a phone that would NOT even turn on, let alone charge. So after that she refused to give me the exchange because she said there was a "water speck" on my screen. BUT THE PHONE HAD NO WATER DAMAGE. The company said it had something to do with the software and to back to the store to get the new one. I go BACK to the store for them to tell me they cannot give me an exchange because SHE CANCELLED MY WARRENTY. I then call T-Mobile support and they agree to send me a new one directly to my house which was great. Then I try to sign back on to my iCloud to restore all my things and EVERYTHING is gone , and no one knows how to retrieve it. I can't tell you how furious I am right now. I have been passed around to several people who have no idea what the ***** they're doing.I PAY EXTRA A MONTH TO HAVE MORE ICLOUD STORAGE SO WHY ALL THE SUDDEN EVERYTHING IS GONE? It does not make any sense and I want nothing to do with T-Mobile. They make nothing easy.

PUBLICpublished review 4/29/17 I REALLY LOVE this company. We have had multiple lines of service with T-Mobile for many years now NO CONTRACT!!! We stay with them because their customer service is great, their prices are VERY COMPETITIVE and their customer service is based in the US which creates jobs HERE. Over the years I have had service with many different companies including Verizon and Cingular. The quality of signal received with T-Mobile is very comparable to the other companies with better customer service and better pricing. I also resent having to sign a contract with anyone. I figure if they want my business they will EARN it month after month and NOT lock it in with a contract. When I recently moved, my cell signal wasn't as strong as it had been previously from my home. I contacted T-Mobile and they sent me signal boosters to use at my home to correct the problem. I checked and these devices are usually expensive, however, T-Mobile loaned them to me immediately at no cost to me. THATS MY PHONE COMPANY! My son is extremely hard on his phone and is forever having to activate or change something. He just calls them up and they walk him through whatever he needs with tremendous patience. They really have to work hard for that one! There are so many commercials and advertisements about phone service, it is very hard to know who to believe. I wanted to share my families experience. We have been with T-Mobile for more than 8 years now and they just keep getting better. Thank you T-Mobile. Melody R.