Firstly my order was delivered promptly and the delivery driver was very helpful. However, when I queried the colour and texture of my topsoil, (grey in colour and of a powdery texture), this prompted a number of unhelpful, and completely unprofessional, tit-for-tat e-mails from the customer services department, including the customer services manager!!!, and I am no further forward. I was given the excuse that they have changed the blend/formula of their topsoil. I expressed a number of times that I did not expect my delivery to match my previous delivery. I did not state how many years ago this was, but the ‘customer service’ dept. has taken it upon themselves to decide this for me, without the name/address/order no.!!! I was given absolutely NO advice or re-assurance regarding the topsoil - which more closely resembled a compost than a topsoil!! Customer service and after sales service is terrible if something goes wrong. Would definitely NOT recommend.