We used Gravel Master on a number of occasions however more recently they have changed their delivery company. The delivery company decided without attempting to deliver to us via a direct route or an alternative route provided to them that they couldnt deliver to us - they did not even try. As a result the 3 pallets of stones were sent back to Gravel Master who refuse to challenge their delivery company despite their previous delivery company delivering successfully and their competitors also delivering successfully following the order - with the same size lorries as their current provider uses! We incurred a £50 per pallet charge (£150) as a result. The refund of money due to you is also not done automatically, you need to request this from them.