I bought 2 dresses in 1 purchase, only 1 came way after their 30 days from purchase refund policy. I "chatted" with Jake Sanders, who I believe is a bot. I got Jake Sanders again today and the odds of getting the same person to chat with at a company is pretty slim. I have sent several emails to the support email listed. There is no phone number available on this site for a reason. Even their Facebook page advertise dragonflies and not their merch, probably to stay under Facebook's radar. $100 down the drain. Luckily, I used PayPal and not my credit card.