Puerto Princesa to Ho chi Minh via Manila. I booked 3 flights with Cebu Pacific and not each one of them was a proper service. The first flight has been delayed for 10 hours and they let me know with an email just 3 hours before departing. I was obviously expecting a refund - what they could give me was only 10 dollars of free food in the airport. Do you call it customer service? The second flight checkin process was a nightmare; regardless I booked a connection flight they said the system was down so they were not able to check me in the connection. Once again I have not been updated; so I needed to exit the transfer area and check in all over again in Manila. Of course this was not finished, they gave me the wrong gate number for the departure and once I get into the desk the flight was already departed. The next available flight was 24 hours later and Manila Airport is not pleasant at all to stay. Once again, the staff was only able to laugh and play with each other even on my frustration. I experienced the worst customer service ever with Cebu and I do not recommend it to anyone.