Gerry's, of Morecombe, the second rod I had to request a refund, listed as "processing in CCP". My last order for a Sakura Shukan rod, has been in 'CCP' for around 23-days, even though it was listed in stock. Gerry's believe that they advise any delays on checkout, bollocks they do not. They do not answer email or call you back when numerous false promises are made. I have copied my dialogue with Gerry's of Morecombe: Hi Gerry’s Re: 0rder Number: #2315816 Item: Sakura Shükan Lure Rod - 11' 40-100g × 1 I was wondering when I might receive this rod. I am off to West Wales Bass fishing from Monday 3rd June, for a week or so. Regards PAUL Thanks for your message! The team will reply as soon as possible here or by email (paulgraham.4@btinternet.com) June 12 Chris Fishing tackle can be complicated. Ive being doing this for 20 years so feel free to pick my brains 🙂 Hopefully I can help. Hi Gerry’s Re: 0rder Number: #2315816 Item: Sakura Shükan Lure Rod - 11' 40-100g × 1 The item was showing in stock, on check-out there was no notification of a delay. I have since noted from the internet that items from your external warehouse can take up to 15-days. I called the shop a few days ago and was advised that I would be called back. No such thing, as for my emails which remain unanswered. Am I really asking for too much? By simply requesting a delivery date for a rod I ordered and paid for on 21st May 2024, which was some 21-days ago. I cancelled a previous order for a rod where the status was ‘Processing in CCP’ and ordered it from Veals, which I received within two-days. Please, all I want is the E.T.A. for this Sakura rod. If you cannot establish and advise me of the E.T.A., just refund me. I am not bothered which, as my experience of purchasing rods from Gerrys Of Morecombe has been a total disappointment to say the least. It is a shame to see so many negative reviews on the internet, for such an established and renowned retail angling outlet. I trust and hope I will receive a reply shortly. To conclude, put myself in my position, would you be happy or annoyed. Regards PAUL GRAHAM June 13 Hi Gerry’s Re: 0rder Number: #2315816 Item: Sakura Shükan Lure Rod - 11' 40-100g × 1 The item was showing in stock, on check-out there was no notification of a delay. I have since noted from the internet that items from your external warehouse can take up to 15-days. I called the shop a few days ago and was advised that I would be called back. No such thing, as for my emails which remain unanswered. Am I really asking for too much? By simply requesting a delivery date for a rod I ordered and paid for on 21st May 2024, which was some 21-days ago. I cancelled a previous order for a rod where the status was ‘Processing in CCP’ and ordered it from Veals, which I received within two-days. Please, all I want is the E.T.A. for this Sakura rod. If you cannot establish and advise me of the E.T.A., just refund me. I am not bothered which, as my experience of purchasing rods from Gerrys Of Morecombe has been a total disappointment to say the least. It is a shame to see so many negative reviews on the internet, for such an established and renowned retail angling outlet, Gerry’s of Morecombe. I trust and hope I will receive a reply shortly. To conclude, put myself in my position, would you be happy or annoyed. Regards PAUL GRAHAM I will continue to send this message daily until such time that I receive a response! Chris joined Chris Hi Paul. Sorry about the lack of contact. Let me look into this and come back to you with exactly what is going on. I can see that this item is kept in our warehouse rather than our main store which is likely the cause of the delay. I will get the warehouse team to do a manual check and come back to you a little later on today if that's ok? THANK YOU! June 14 Chris Fishing tackle can be complicated. Ive being doing this for 20 years so feel free to pick my brains 🙂 Hopefully I can help. Hi Gerry's, it 'beggars belief' that you did not get back to me yesterday. Are simply trying to ***** your customer off with poor service and promises you do not uphold. PLEASE, PLEASE, PLEASE can you give a simple update on my order for the Sakura rod. Details below:Hi Gerry’s Re: 0rder Number: #2315816 Item: Sakura Shükan Lure Rod - 11' 40-100g × 1 The item was showing in stock, on check-out there was no notification of a delay. I have since noted from the internet that items from your external warehouse can take up to 15-days. I called the shop a few days ago and was advised that I would be called back. No such thing, as for my emails which remain unanswered. Am I really asking for too much? By simply requesting a delivery date for a rod I ordered and paid for on 21st May 2024, which was some 21-days ago. I cancelled a previous order for a rod where the status was ‘Processing in CCP’ and ordered it from Veals, which I received within two-days. Please, all I want is the E.T.A. for this Sakura rod. If you cannot establish and advise me of the E.T.A., just refund me. I am not bothered which, as my experience of purchasing rods from Gerrys Of Morecombe has been a total disappointment to say the least. It is a shame to see so many negative reviews on the internet, for such an established and renowned retail angling outlet, Gerry’s of Morecombe. I trust and hope I will receive a reply shortly. To conclude, put myself in my position, would you be happy or annoyed. Regards PAUL GRAHAM Neil joined Neil Hi Paul, I can see that you have been on the phone with my colleague in the past few minutes and that he will be calling you back on Monday with an update. Today Chris Fishing tackle can be complicated. Ive being doing this for 20 years so feel free to pick my brains 🙂 Hopefully I can help. Again, I was not called back as promised, regarding my order 2315816, for a Sakura Shukan Lure Rod 11' 40-100g. If you cannot offer a definitive delivery date today, please refund me for this purchase. To be honest I have never known such poor service from a Fishing Shop outlet. I purchase quite a lot of sea fishing gear each year for Cod winter fishing and Bass lure fishing from spring to autumn. I purchase locally and from different Angling outlets across the UK, and I reiterate your service is the worst that I have experienced! Please advise me via email - paulgraham.4@btinternet with a delivery date or confirmation of a full refund !

The company took my money for an item that was out of stock. Advised that it had been dispatched but never came. When asking the company for an update they were rude, unhelpful and basically told me it was my problem. I then found out that obviously the product was never coming. I'm looking into securing a refund through ebay, and I will definitely not be using this company again.

Bought a £200 rod because was saying it was in stock with delivery up to 8 days. after 3 weeks i have no communication from the company. Worst customer service with no transparency. I got my reel from Japan in less than 2 weeks. They should not be online

Can’t any online service get credit cards right? I’m so tired of paying for something twice. Once is the rule, fellows. The next time this happens, I’m getting the law on this service. Don’t use them.