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Mercari Reviews

Mercari
2.0
Terrible
from 0 to 10
2 reviews on Trustmeter


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Consumer Complaints and Reviews

5th Sep 2024
My silver coin listings on the Mercari app were removed for being a “Prohibited Item”. “Precious metals”, in accordance with their policy. I find this highly discriminatory because they are not removing the other THOUSANDS of silver and gold content listings on their app (like jewelry, coins, etc). HOW ON EARTH CAN THEY ALLOW THOUSANDS TO POST THE SAME STUFF AND ONLY REMOVE MINE (and a few select others)? I think their “policy” is a bunch of ***** when it comes to this category. Every other site I know of allows this category, so people naturally presume that they do to. That’s why they HAVE THOUSANDS OF LISTINGS in this category. But to selectively enforce their “policy” is a ridiculous abomination! Either they need to figure out a way to do it across the board, or SIT BACK AND LET IT HAPPEN (or change the policy). These items aren’t hurting anybody and besides, do they have ANY IDEA of the HUGE amount of transactions they’re collecting fees from? That’s why they don’t really want to fix it. Cause if they did, it would’ve been fixed a long time ago. From the programming side of things it’s not difficult, unless they just have an inadequate IT department. It’s all about THE BENJAMINS SILVER AND GOLD SELLERS GENERATE FOR THEIR COMPANY! That’s why it stays the way it is. Our sales bring in BIG DOLLARS, and that’s a fact. If their company doesn’t like it THAN DO SOMETHING ABOUT IT! But in the mean time LEAVE MY STUFF, and others in this category, ALONE AND PUT MY LISTINGS BACK UNTIL THEY DO! I think they should reinstate my listings until they can fairly enforce their policies (which they’re either incapable of or don’t want to do, cause look at all the listings … are they crazy!). IT’S NOT FAIR! Not even close. They apparently just want be hard on their “policy” without regard to the fairness to their users. Just goes to prove that for some reason they care more about their policy being a POLICY and THE MONEY THESE LISTINGS BRING IN than their sellers being happy.
2nd Jun 2017
Well, you better make sure you spend ALL the time necessary to review ALL of their rules and don't forget any of them. Three strikes and you are out. This sounds like a lot and seems reasonable, but the fact of the matter is if you don't know about something as simple as do not give refunds without Mercari's consent, or about the fact they recently changed or updated what is allowed, then you get get a "warning" for each thing. You can be banned and have your account deleted just for violating DIFFERENT things by accident. So, again, make sure you read and remember ALL of their rules. Every place needs to have rules, but this is getting out of control. I could understand deleting someone's account for knowingly violating the same thing like 3 times in a row or something...but goodness.....

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P.O. Box 171, San Francisco, 94104

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Mercari is ranked 41 out of 42 in the category

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