Having a much anticipated holiday with your loved ones to a place where you've never and planned for for a while, all you want is for everything to go smoothly. You have a level of expectation from a room-standard point of view but not to a level much lower than the rating of the advertised standard. Putting these into context for example is the very room we stayed in Torquay-Wyndham. For an average price of $190 p/person/night, you'd expect it to be extremely clean everywhere. First as you walk through the passage to your room you can already smell the stinch of the carpet and this goes right through the very room. As you go in, you see the set up of things and start to wander around and you would realise that it has just gone above the standard of a cheap motel-something you pay a mere $49 a night. The balcony isn't maintain clearly-structure & cleanliness-wise. These very key word-"cleanliness"-seemed consistent throughout and overall. Under the couch the dusts and the way it's maintained was appalling. The bathroom from sink, bathtub and toilet -especially the toilet where gunk behind it was growing! -absolutely disgusting!!! Complimentary milk was a mere tiny box that wasn't even enough for two-five paid for this room. Again other supplies such as toilet paper and coffees, sugar, chocolate sachets were just too inconsistent. These were not the epitome of our disappointment however. It all started when we attended a session about Wyndham holiday system or time share credits and how to maximise your holiday around. The lady host was polite enough to mention it as she was giving a quick tour and what not after checking in. In return for the session a reward voucher $50 will be given and used in the facility. Be it in room movies, dining etc. Which I thought was a nice gesture at the time. A little bit fast forward and presentation was given to us and we know from the beginning that the presenter's objective is to sway us to buy these so called credits or upgrade to what we already have. At the same time no one was obligated-meaning us- and the presenter made this very clear prior to her full presentation for any purchase or upgrade of credits. Now where is the intimidation and humiliation came from? Right after we decided not to purchase more credits/points or upgrade. They just push, push and push more. We politely declined and thank them- the lady presenter and a seemingly senior male staff who assisted her at times-for their time and explained clearly that it was not for us to upgrade at this time. It was at this point that the male staff made a disparaging remark and it seemed to be a joke to him-as he was laughing while making the remark- he said and I quote" why are you here for then, the $50 voucher? Then laughed. He then continued by saying "you're not gonna stay at 6000 points are you? -with yet another sarcastic tone-end of quote. I understand what they were trying to do whilst we were there and being presented with a potential sale in their mind- they are trained that way. But I don't get was the rudeness and the way the remark came off his mouth to intimidate and humiliate us simply from declining. Is that suppose to be a new sales "tecnique"? Personally, I don't know how many would go for that. I wanted to reply to him right there but out of respect the environment and circumstances I did not want to do that and now this is my proper way of responding. I came in there for the session, an open-minded but he turned me into a closed-minded for any future sessions. Let me say this in closing, perhaps as a lesson for them, people have feelings and can get hurt- that was certainly not considered. The importance of how people are being treated and being connected-rapport-wise as they entered for the session is integral and so much so as they leave regardless of the outcome of sales and more so when there is no sale!!!