Our casket arrived before appointment time. And when it was opened it was Damaged! I called the representative and explained to him that the casket was damaged. I even sent pictures to the representative cell phone. The Sky Casket representative hung the phone up on me. I called back and he refused to have any communication with me. My 101 year old mother had just passed away and he was not sensitive to helping. However he refused to pick up the damage gasket in refund our money. My family is disputing all charges.