Emma Johnson

United Kingdom

Appalling customer service. Despite numerous letters of complaint, where I have attached photos to show how their products are faulty, they are still trying to avoid refunding me. I am now seeking legal help to resolve the dispute as there is a principle at stake. Luckily, I have emails to show one employee lied to me and another admitted the products weren't up to standard - probably another demonstration of Go Customized shoddiness! AVOID! Ongoing customer service problems following a wrongly sized case being sent and a sub-standard cover. Go customized have implied that the model year of my iPad Air means the dimensions may not be accurate and their products may not fit exactly. Funny how there was only one iPad Air available at the time I ordered!!! Air 2 has only just been released. Even though I ordered an Air case, they sent me one for iPad 2/3/4 - 3 and 4 are 6mm wider than 2! Rather than offer me a refund for the wrongly sent case they told me TO BUY another case in the correct size. They thought offering a 35% discount would be acceptable. THEIR LACK OF CUSTOMER SERVICE IS UNBELIEVABLE. I've told them I will leave regular reviews until I get a FULL refund. The longer they take, the lower their star rating, so you may see a few more of my reviews. Funnily enough, last time I said that, I got a quick response.