Marcus PD

United States

These chancers sent an email out to resellers on Friday basically passing the buck and saying that they would no longer be seamlessly upgrading Exchange 2013 servers to 2016, so it was up to resellers to manually migrate each mailbox. This involves backing up the mailbox to a PST file which can take hours or days, deleting the mailbox, recreating, setting up on Outlook and importing the data. Doesn't sound that bad until, like me, I have 14 customers on that platform with 90 mailboxes. This is something I can't charge customers form as quite rightly the expect, as other cloud hosts, Microsoft and even Fasthosts do, that this will be done seamlessly by the host, not forcing the reseller to waste hundreds of unpaid hours doing their job for them. I'm looking elsewhere. Constant price increases and this is the straw that broke the camels back. Fobbing off a task they should be doing for us, on to resellers, creating huge amounts of unpaid work, which they should be doing, not us.