Lisa Trevena

United States

Unfortunately I've had to give one star to place my review when in reality I'd give zero stars. We booked a minibus to take 15 ladies for a weekend away, when the driver turned up (late) the driver arrived in a 14 seater minibus. The suggestion of all squashing in was turned down by us and a family member had to drive the lady the ninety minute journey to our destination. So our complaint to SMC coach hire, in order to at least refund the family member some cost for their fuel and their time, has not been resolved. Apparently fifteen people present and one driver, means that the driver is believed regarding the lie that a taxi was offered, to transfer the lady who wasnt able to ft on the bus. We paid £320 for our journey, not one pound has been offered as a goodwill gesture. If anything goes wrong, they just don't want to know. Totally unprofessional Use another company.”