Cherisse

United Kingdom

Where do I start! Called to book a holiday with travelate or 321 travel agreed of a price of £1113 and put booking through! The next day I received a phonecall to say they didn't finish my booking so will book again, same place but could only find different flights but was informed same holiday so I booked it, the next day I checked my bank to find the had taken out £1535 had been taken out! I called to explain that I wasn't happy and was told that I was told on the phone there may be charges to which they added £16 pp for the flight £53 for using credit card, when I was on the phone I was informed that before I made pay,net that it was a total of £1253 ! How can u sell a holiday for that price then when they pay add on what the hell they want? Disgrace worst travel experience of my life do not use them, little do they know my best friend works for trading standards and have a good case against them, they also failed data protection by sharing my phonecall to someone else, I have read so many reviews of the same problem by the same company, robbing no good travel agent