Mia

United Kingdom

The experience was less than satisfactory by any means. I was sat with my two younger sisters, aged 9 and 12, and my boyfriend, aged 16. My Mother also accompanied us but had to go and pay for two additional meals to bring home for my Father and brother. Whilst waiting, we had balloons and wanted to see if our voices actually reached a higher pitch. We did so only to have the manager approach us in a rude and inappropriate manner. Nowhere in the restaurant did it state anything about not inhaling the helium from the balloons. As he approached he ordered us to get up and leave, in a rude tone in front of two relatively young girls who were obviously uncomfortable with the situation. He didn't give us any second chances even when I explained that we needed to wait for our Mother and not stand outside in the cold. We hadn't even the chance to explain that we didn't know this was allowed. Not only this, but the order was incorrect to start with and the staff are incompetent all too often. What's more, the amount of noise made by our small group was minimal; no one was sat too close to us. A group louder than us was sat two seats away, and yet nothing was said to them despite screaming, shouting and pouring source all over the table. Despite being a fast food chain, you are still expected to remain professional throughout even if you are not having the best of days. I personally think that you should be especially thoughtful when speaking with children. Experiences of the such can seriously damage such things as confidence and deeply embarrass them. I hope to never experience this again. All in all, I am stop in shock with the lack of politeness our group was treated with.