Lisa Cole

United States

I made a booking through Expedia and chose the "pay at hotel" option. When I went to cancel the reservation 2 days later not only their site not allow me to cancel the 2nd room, I discovered that they had charged my visa right away!!! They told me that the refund would take 7 days. They wouldn't take responsibility for the mistake. I will never use Expedia again because they are not trustworthy and do not make good on their mistakes.