P

United States

Bought FOREO LUNA Play Facial Cleansing Brush for my partner and they e-mailed me that the colour I chosen is out of stock and asked if I can chose a different one. Despite the fact that any apology wasn't given I agreed. Unfortunately, within than two weeks of using it by my wife the item just died and on this occasion we discovered that the battery in this device is not replaceable, which is NOT mentioned at their website! I've contacted their customer service and got their reply with a few silly question very quickly. I answered the same day and there were no further e-mails until I decided to open a case on Paypal. Magically they reminded themselves that there is a customer who is waiting for their response! They sent me a return form, but pre-paid return label has been only issued because I claimed it once again through Paypal. They didn't even bother to ask if I wish to receive a replacement or a refund. They just re-sent the item which will go to the bin at some stage as the battery cannot be replaced in it. You can be sure that I'll avoid your company like the plague and I strongly advise to others to do the same if they don't want to waste their time to deal with such a bad customer service.