Systematically delaying and obstructing our household LPG switch to a new supplier for months with unfounded excuses and almost complete absence of any responsible response and resolution despite being chased numerous times with complaints email by us and also our new supplier. Instead Avanti Gas is trying to shift blame/responsibility to their cathodic test company for a test done over a month ago which results commonly take 24-48 hours and without these switching to a new supplier is not possible. Now the tank is almost empty, freezing temperatures are more frequent and we are not only risking interruption of our normal family life, extra heating costs with electricity, but also in case of sudden frost the risk to our house water pipe work getting frozen as well. We cannot go to another supplier as Avanti Gas still holds the rights to our LPG tank and won’t transfer these over to the new supplier, we cannot order a refill by anyone else, we cannot get a resolution from them for months. Their latest suggestion was to pay them £1200 for a full refill when available until the issue is resolved.. It’s astonishingly concerning how a company with so many bad reviews and complaints (Trustpilot, Reviewsio, Trustburn, Trustmeter, Resolver, Google) is allowed to operate and behave is such unethical manner, with no accountability.

I have decided to use their services. The procedure of signing up and speaking with the customer support rep was fast, almost pleasant. However it all appeared to be a misguidance towards the real face of the company. There was a huge delay until they were able to set up the gas system. We were left without any heating during the coldest months.

I decided to switch to Avanti in order to save some money but they turned out to be very unreliable. I have been left without gas for days and I couldn't run properly my business. They keep making promises that they don't keep. It was very stupid of me to choose them! Don't make the same mistake!

Avanti's team took great customer care and resolved quickly the issue I had when I moved in my new home. The lady I spoke with was really nice and helpful! Thank you for the friendly attitude and fast response!