Kostas Borsis

United States

Systematically delaying and obstructing our household LPG switch to a new supplier for months with unfounded excuses and almost complete absence of any responsible response and resolution despite being chased numerous times with complaints email by us and also our new supplier. Instead Avanti Gas is trying to shift blame/responsibility to their cathodic test company for a test done over a month ago which results commonly take 24-48 hours and without these switching to a new supplier is not possible. Now the tank is almost empty, freezing temperatures are more frequent and we are not only risking interruption of our normal family life, extra heating costs with electricity, but also in case of sudden frost the risk to our house water pipe work getting frozen as well. We cannot go to another supplier as Avanti Gas still holds the rights to our LPG tank and won’t transfer these over to the new supplier, we cannot order a refill by anyone else, we cannot get a resolution from them for months. Their latest suggestion was to pay them £1200 for a full refill when available until the issue is resolved.. It’s astonishingly concerning how a company with so many bad reviews and complaints (Trustpilot, Reviewsio, Trustburn, Trustmeter, Resolver, Google) is allowed to operate and behave is such unethical manner, with no accountability.