REVIEWS ABOUT COMPANY

Etrailer Reviews

Etrailer
3.0
Poor
from 0 to 10
2 reviews on Trustmeter


Voice your opinion! Review Etrailer now.


Roll over stars, then click to rate.

Start your review here

Consumer Complaints and Reviews

4th Nov 2021
If it is important, go somewhere else. Customer Service will not accept responsibility, they will not meet their promises, they will not ship and then say you are too stupid to understand. I ordered parts. I needed them by date certain. The website said "IN STOCK". I placed the order and paid for shipping to arrive FRIDAY because I need it on Saturday. Four days later (Thursday, the day before it is supposed to arrive) I get an email, good news, your order will ship on Monday (now it is not shipping until 3 days after it was supposed to arrive.) I called and customer service said "we just got it, they are unloading the truck now. So, I asked why the system said "In stock", CS says well, it is in stock. I am exasperated, "No, it is on a truck, but your site said in stock several days ago, it lied." CS had the audacity to say "our system did not lie, you do not understand... " Never mind the rest of the ignorance spouted by this guy. When I asked what could be done, they did not offer to refund shipping, they did not offer to express, they did not offer to fix. Only suggestion is "I can mark this priority so they process your order and try to get it out first thing Monday." So, "IN STOCK" and "your order will arrive on________" mean nothing. Just hand over your money, do not bother to find a reliable purveyor, just trust us! IF YOU NEED PARTS, GO SOMEWHERE ELSE! THIS COMPANY CANNOT BE TRUSTED.
16th May 2017
Nothing wrong with the tank, except that the plug that is used to transfer the fuel into the tank was designed to small. I purchase the connector kit (Kit for DeeZee Truck Bed Auxiliary Tank - Later Model Chevy/GMC, Dodge, and Ford. Item # DZ97960) and connect this to the fuel line. That part is easy, the hard part is getting the fuel flow fast enough to fill up your tank ! It can take up to 20 minutes to transfer 1 gallon I fuel. That means it will take you several hours to transfer more than 30 gallons of fuel into your tank!!! I called both etrailer and DeeZee. To etrailer's credit they tried to work out a solution with Deezee but their solution was for me tobuy an electric pump. That would cost me more than $200. The bottom line is, DC should at least refund the cost of the connection kit Since it is woefully engineered incorrectly to transfer fuel adequately. Both companies are at fault. Etrailer for selling a product that does not function as advertised and DeeZee for engineering a plug to small to transfer fuel! I am having to siphon the fuel from the transfer tank to the fuel tank.

Is Etrailer your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.



Etrailer

The trailer hitch and trailer parts experts. Find the perfect bike rack, cargo carrier, or trailer hitch for your vehicle. Also find custom fit brake controllers, wiring adapters, floor mats And more using our HitchHunter with information on product fit for over 3,800 vehicles. Shop products from Draw-Tite, Reese, Hidden Hitch, B&W, Yakima, Thule, WeatherTech, Bulldog, Fulton And more! Secure on-line ordering with most items shipping same day.

Spread the word. Tell your friends what companies they can trust. Sharing is caring.

Contact information

Visit website

Write to

[email protected]

Call us on

800-298-8924

We live here

1507 East Highway A Wentzville, MO 63385 US, Wentzville, MO, MO 63385

Country

United States

Categories

Etrailer is ranked 26 out of 38 in the category

Trustmeter's Commitment

Trustmeter is committed to improving your online shopping experience. We fight against fabricated reviews and we guarantee that no company can censor or delete reviews. Which reviews are considered fabricated?

Let Trustmeter know if you notice reviews you believe are fabricated.