1900Texas

United States

If it is important, go somewhere else. Customer Service will not accept responsibility, they will not meet their promises, they will not ship and then say you are too stupid to understand. I ordered parts. I needed them by date certain. The website said "IN STOCK". I placed the order and paid for shipping to arrive FRIDAY because I need it on Saturday. Four days later (Thursday, the day before it is supposed to arrive) I get an email, good news, your order will ship on Monday (now it is not shipping until 3 days after it was supposed to arrive.) I called and customer service said "we just got it, they are unloading the truck now. So, I asked why the system said "In stock", CS says well, it is in stock. I am exasperated, "No, it is on a truck, but your site said in stock several days ago, it lied." CS had the audacity to say "our system did not lie, you do not understand... " Never mind the rest of the ignorance spouted by this guy. When I asked what could be done, they did not offer to refund shipping, they did not offer to express, they did not offer to fix. Only suggestion is "I can mark this priority so they process your order and try to get it out first thing Monday." So, "IN STOCK" and "your order will arrive on________" mean nothing. Just hand over your money, do not bother to find a reliable purveyor, just trust us! IF YOU NEED PARTS, GO SOMEWHERE ELSE! THIS COMPANY CANNOT BE TRUSTED.