Lovely first time experience. I've never used Nationwide Hire before, but me and my husband will definitely use again. We was trying to get a 9 seater everywhere after I was let down twice last minute by two other reputable companies. I called Nationwide and spoken to a lady on the telephone who was very helpful. She got a vehicle booked for me and it was deliver the next day as planned and promised. Thank you so much lady's, I will use you again in a few weeks time. Best Wishes Claire x

i will be coming back again, brand new 9 seater. Me and the family went away for a 2 day break camping in the countryside. We was very happy with the level of service and the professionalism of the customer service agents we received, very very helpful.

Delivery and collected, not one problem. Smooth

I recently hired a tipper truck via the NationWide Hire website for 1 day and paid £167.99 As per website T&C the delivery instruction stipulate that the truck should be delivered to a specific address. My home address has no direct vehicular access from the road stipulated in our address but has access from the road behind us so I put the delivery address as the house beside this access point and waited on the day with my mobile. The booking required my mobile number and T&C stipulated that 'The main driver of the vehicle must be present on delivery and collection to sign for the vehicle at the requested time of delivery' The hire period started from 1100 and I had taken the day off work. I checked the road and found the vehicle before 1100. It was locked and left and no attempt had been made to contact me. I contacted NationwideHire immediately and they reported that the keys had been put through the post box of my neighbour. The residents of this house had just left for a weeks holiday. I contacted Nationwide 3 times that day and most days subsequently by phone and email (attached). NationwideHire declined to put me in contact with their local agent and from the start refused to accept responsibility for putting the keys thro the door of a locked house and not contacting me. I never had possession of the truck Despite multiple phone calls/emails no attempt was made to resolve the situation - I enquired whether the local agent had a spare key but was refused contact details. The following week I informed NationwideHire that the resident had returned but no attempt was made by NationwideHire to contact them to collect the truck. Eventually the resident gave me the keys and I again contacted NationwideHire and they finally collected the truck. I have never had access to or used the truck. I discovered yesterday that NationwideHire had debited £1343.84 from my account They have also subsequently changed their T&Cs from 'The main driver of the vehicle must be present on delivery and collection to sign for the vehicle at the requested time of delivery' to 'The main driver of the vehicle usually should be present upon delivery and collection to sign for the vehicle at the requested time of delivery, however, on some occasions if you are not at home, we will post the keys through the letterbox so please make sure you provide us with the correct address at the time of booking' Customer Care has been singularly unhelpful I have had to initiate a legal process to try and recover the money I can only advise anyone thinking of using this company to not do so

These people are unable to even comply with their own terms and conditions when it comes to refunds. AVOID THEM. Go direct to the vehicle hire companies.

Marcelle, Yes we can agree to the dart charge, as per previous emails although had you had passed this info on to us asap then we would have paid the £3.00 dart fee, as explained online if it is a first time offence you have 14 days to pay the fee, but instead you decided that you would ignore the fact and just pass on a hefty fee instead. The evidence you have provided for the RTO makes no sense what so ever as there is no day, time or place just an invoice by a company in Edinburgh. As discussed before, you can balance the invoices off against the additional costs we incurred due to your appalling customer service, ie the additional insurance we had to take out at the last minute due to Nationwide Hire delivering the vehicle a day late, a sending a different size vehicle to what we were told we were hiring and collecting the vehicle two days earlier. We had to pay £192 for insurance, £51.00 for the change of vehicle for the ferry, Train fare to Manchester for my husband as he had to be in Manchester for an appointment , which he would have been if the vehicle was delivered on the correct day, and the refund you gave us for two days hire when it should have been three days refunded. Maybe your company needs to take a serious look at how you operate as your customer service skills are disgusting, from start to finish. Also taking money from our bank account without prior notice or authorization months after the hire is just not on, to me that is just plain theft, but then reading reviews on your site this seems to be common practice with your company. All said and done, we feel we owe you nothing. Yours Sincerely

Be careful who you hire. I had many issues with this company from the very beginning. No call no show on date work should have been done. Reschedule just to be given the runaround numerous of times. Work that finally was done was supposed to be discounted. However, was billed for full amount.