REVIEWS ABOUT COMPANY

Vivint Reviews

Name: Vivint
Address: 4931 North 300 West, Provo, UT, 84604
Telephone: 801.377.9111

2.0

Terrible

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1 review on Trustmeter

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Consumer Complaints and Reviews

13th May 2017

Patricia Curry

1 review

Poor Customer Service

I purchased a home alarm service with an online contract to be completed and signed. They sent 2 separate contracts and I later got a notice of the cost at a higher rate than expected. I called and they said I could get rid or one of the options to lower the monthly cost. I elected to get rid of the camera. It was removed. At no time was I told there would be a cost to remove it. On 5/12 I received a call and was told of a "one time charge for downgrading of $300." I was transferred to Joseph who stated he could lower the cost to $106. I reiterated that I had not been informed of a charge to remove the camera and I am tired of their poor communication. Initially I had suggested that sending one contract with the full cost would have cut down confusion. The product is good but dealing with the business aspect is horrible.

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Vivint

Secure, Automate & Control Your Home with a Vivint Smart Home Security & Automation System - Call 855.832.1550 for More Information about our Award Winning Home Security, Monitoring & Smart Home Services.

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Call us on

801.377.9111

We live here

4931 North 300 West Provo, UT 84604, Provo, UT, 84604

Country

United States