REVIEWS ABOUT COMPANY

Vivint Reviews

Name: Vivint
Address: 4931 North 300 West, Provo, UT, 84604
Telephone: 801.377.9111

2.0

Terrible

from 0 to 10

1 review on Trustmeter

Review company

Filter reviews

Voice your opinion! Review Vivint now.

Roll over stars, then click to rate.

Start your review here

Consumer Complaints and Reviews

13th May 2017

Patricia Curry

1 review

Poor Customer Service

I purchased a home alarm service with an online contract to be completed and signed. They sent 2 separate contracts and I later got a notice of the cost at a higher rate than expected. I called and they said I could get rid or one of the options to lower the monthly cost. I elected to get rid of the camera. It was removed. At no time was I told there would be a cost to remove it. On 5/12 I received a call and was told of a "one time charge for downgrading of $300." I was transferred to Joseph who stated he could lower the cost to $106. I reiterated that I had not been informed of a charge to remove the camera and I am tired of their poor communication. Initially I had suggested that sending one contract with the full cost would have cut down confusion. The product is good but dealing with the business aspect is horrible.

Are you business owner?

Is Vivint your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Learn more

Vivint

Secure, Automate & Control Your Home with a Vivint Smart Home Security & Automation System - Call 855.832.1550 for More Information about our Award Winning Home Security, Monitoring & Smart Home Services.

Spread the word. Tell your friends what companies they can trust. Sharing is caring.

Contact information

Visit website

Write to

customersupport@vivint.com

Call us on

801.377.9111

We live here

4931 North 300 West Provo, UT 84604, Provo, UT, 84604

Country

United States