I used this site for the first time recently. I booked a holiday barn conversation in Ivybridge, Devon as I was working down there with a colleague for the week. I paid a £42.00 reservation fee & then tried to pay the remainder of the cost with Holidaycottages.co.uk. HC.co.uk said that the property was actually unavailable for the dates I had reserved, so after all this hassle taking a couple of hours, i've now got to chase my reservation fee back from Homeaway who said there may be a small charge for their secure booking fee for a place that wasn't even available!!! Steer well clear of these 2 shambles of companies & stay with likes of Booking.com or Laterooms etc. I then booked a room easily with Booking.com & the process took literally 10 minutes. Learn from my experience & avoid Homeaway & Holidaycottages.