Worst service ever! I have tried them twice and in both cases the were unable to help. It would be interesting to know the real rate of recovery. The service is appalling, requires prompting all the time. After waiting three weeks they said they could possibly repair... I’ve chose the economical option 21 day. I had to send an email 40 days later as no comunication was made. In the reply 12 hours later they said they could not recover! Scam and dubious methods of operating. Not to mention, that once the hard drive is opened no one else is able to recover its data. So this is not a service and not a company worth of its name. Shame I nought technogy has moved on but apparently not.