We booked our vacation home (MAGICAL MEMORIES) through them. I had a confirmation number and everything. When we got to Orlando, our reservation had disappeared. We were staying for 2 weeks, with our family and pets and had nowhere to go!! Booking.com said they had nowhere to send us. Then, they referred us to airbnb. Bad referral! They not only wanted my credit card info and other info that you would normally give them, they wanted access to my social media page, my social security number, my email, my height, etc. After giving up some of this info, I decided, Oh my gosh! They are trying to steal my identity. While they are telling me they needed all this info before I could be approved for the rental, they are already accepting the money that I had sent as a down payment while I waited to hear back from the home owner! I can't say strongly enough what a shady deal this was. I keep checking every day to see if my identity has been stolen or my credit card charged up! NEVER deal with MAGICAL MEMORIES home rentals or booking.com if you want to be SURE you have somewhere to stay when you get there!