I made a reservation on booking.com for the Jacaranda Inn on the Big Island of Hawaii. Several places on Jacaranda Inn's site said "Free Cancellation" in a bright green box. I knew my date could change, but I felt that since it said "Free Cancellation," I could feel safe in making a reservation. Then, 2 hours later, I found out my dates were changing and tried to cancel. When I did, it charged me $159 to cancel. I called booking.com's customer service line, and they said that "Free Cancellation" box didn't pertain to that location and that it told me about the cancellation charge when I was paying. I pointed out that I didn't feel the need to read it since the site said "Free Cancellation" in several places. They said I should have read the fine print. They did call the Jacaranda Inn and got them to lower the fee to $50, but Booking.com wouldn't take any responsibility, so it ends up being a $50 lesson not to use Booking.com again. So, beware when you use Booking.com: "Free Cancellation" on a hotel's page doesn't necessarily mean free cancellation.