Ive loaded up my account and prepared for some fun times. Sad but true, after trying out a few games, the website appeared to be loading very very slow and started freezing. IT happened more than three times and during a bonus round, it got frozen again. To my surprise , my bet stake was taken,, but the bonus round was not added to my funds. Contacted customer, support , in order to get some help. After spending 30 min on the phone they blamed my internet connection and said they won't be able to help me further. This is pathethic.