Scam. Late. Unprofessional. These are all understatements and do not begin to explain this company. Absolutely awful customer service. Despite having called as instructed, I was made to wait more than an hour to drop the vehicle and over 2 hours to have my vehicle returned. I was told that they would be 30 mins away, 10-15 mins away, and 20-25 mins away at various points. To make it worse, they tried to charge me an extra bogus amount to return my vehicle, which they were unable to justify from the terms and conditions and could not provide a receipt! They threatened to not deliver my vehicle until I had paid. Despite waiting for more than 2 hours, the person I spoke to told me that he was busy eating and would consider whether to send my vehicle after he finished his meal!