Dorthe

United Kingdom

I placed an order on the site and was expecting that I would receive it within the 4-6 days as stipulated on the website. After a month, I still had not received anything so I emailed them to find out what the tracking number was and to confirm that they had sent it to the right address. I receive none of this information but instead just a one liner saying to be patient as it had been sent a long time ago. This was sent 4 days after me sending my request. I reiterated my request for a tracking number etc but again received nothing but a very rude response. After another 2 weeks, I finally received the smaller/cheaper items out of the order but was still missing two dresses. I got in touch again to ask that the cost for the dresses was refunded immediately and this time I received a tracking number and was told to take it to UPS. Unfortunately UPS didn't recognise the tracking number and I sent this message back to Jimmerly and reiterated my request that they issue a refund immediately. I got this response: No we cannot As we already shipped your order! U should look for it at ups. This company is absolutely not to be trusted. They have never heard of customer services and will happily keep your money without sending you the items you ordered. To be avoided at all costs!!!