Roseann Hagerman

United States

I gave my daughter a shade for outside at x-mas, since it hasn't been warm enough to hang it until now it was still in the box. The shade has spaces between the bamboo slats so it doesn't shade the sun like it is supposed to so customer service was called. The man on the line said nothing could be done since the time to return had expired. Tried to explain to him that it was given during winter so it wasn't hung up until now. He said he couldn't do anything. I was a new customer and was planning on ordering more but definitely will not be ordering anything else again from WAYFAIR!