Karina Giguere

United States

First time contacting Quicken Loans. WORST EXPERIENCE EVER!! Worst customer service experience from Jessie Fakhouri - told him repeatedly I am not available at certain hours of the day, but he kept calling anyway. Gave me a pre-approval letter that later turn out to be a mistake. Spoke to Michael and was told his team wil reach out to me to get me qualified. Spoke to Tina from the credit Dpt and told her the times I will be available during the day. Was promised a call on the same day but that never happened. When I called Quicken Loans I was told Tina only works 8:30-5pm and she went home for the day. Other people called me at the wrong times again, had the same bad experience in not listening and promise call times for later to find out they also left for the day. These people don't care and don't listen, they will call you when they want not when you are available. They will pre approve you for later to say is a mistake and try work with you in a different angle as in credit reconciliation and what they can offer. That's not what I sign up for, is either a yes or a simple no if i can get a home loan. Worst experience ever! Will definitely spread the word.