Cathy Keen

United States

Made the mistake of booking for an airport pick up for my upcoming vacation. Saw they had a rewards program and thought I may use again so why not... I'll tell you why not. NO WHERE on their site nor in there terms and conditions does it state that there is a 25 BPS fee for joining said club. Two days after booking a charge is made to your card. When you contact them they refuse to refund it and claim it's non-refundable. It also appears it renews every year. I contacted my credit card company and disputed the charge and also blocked them from a making any additional charges to my account. Now I still have to see if my ride actually shows up at the airport since if I cancel at this point it will cost me 85% of the booking fee. I refuse to cancel and pay their charges so they're going to have to provide the service or prove it was me who canceled. I already warned my card company they may attempt this next.