Lance Kimmel

United States

We used this service in Paris in November 2018 to return to the airport for our departure to the US very early in the morning. I checked the rates offered, the car make and model, AND the number of reviews that the driver had, since a number of the drivers had no reviews, meaning no known track record. After booking and paying, when I received no email from the driver, I contacted him asking him to reconfirm, and he did. We went to our final dinner in Paris, returned to our room and packed before going to bed. Just as we were going to bed I received an email from our driver, providing the name, license plate number and phone contact for a DIFFERENT driver. It was too late to do anything. The next morning the driver did not show and when the hotel called on our behalf he claimed to be sleeping in the car some blocks away! He showed up 15 minutes late, sped the airport at a dangerous speed, missed the turn to our terminal at CDG and then wasted another 5-10 minutes circling around the entire airport to get us back to our departure terminal. The company's attitude since I filed a complaint has been one of utter indifference and they have completely re-interpreted the "rules" so of course they are right and the customer is totally wrong.