Deborah

United Kingdom

Review about UGOAGOGO
Do not trust this company, cheap rubbish goods that do not work and only fit for the bin. After on going contact with them find them very rude, they can not even write a proper polite email when contacted. After 5 months of trying to get a refund still no joy, save your money go somewhere else.
Reply from UGOAGOGO
Deborah, we have no emails from you before the 1-2-18, when we have asked for a copy of the emails, we have then been accused of being rude and selling faulty goods. We have offered multiple times to replace the goods under warranty but each time you have rejected this offering. The goods have been in your possession for 6 months. We clearly state our policies here: https://www.ugoagogo.co.uk/page/terms thank you.
Review about UGOAGOGO
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Review about UGOAGOGO
reported this review for breach of Trustmeter guidlines. We are currently assessing the review in accordance with our reporting processes.
Reason for reporting
Reply from UGOAGOGO
Hi, as you have stated, we have offered to exchange the items, the packaging is not an issue, the offer of an exchange still stands if the goods are faulty. Thank you.