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Consumer Complaints and Reviews
1st Sep 2020
I have given a wrong shipping address but their team have sent it back to me with no additional charge. In this process, they kept me informed where my parcel was and have provided all information I need. I will definitely order again and will recommend them to friends and family.
4th Feb 2020
Bought a Fitness Tracker but it failed to power up. Asked for advice y Email from Customer Support and MICHELLE quickly responded with a checklist. Watch still didn't work so Michelle offered a no-quibble refund or replacement - we opted for the latter and returned the faulty item. A brand new replacement arrived within 1 week AND our return postage cost was refunded. It's a shame the first unit didn't work but Michelle's customer service was faultless, so overall we are very happy with the company.
20th Jan 2020
I decided after a long to get my fitness tracker out but I must have deleted the app on my phone and couldn't remember the name of it. After searching lots of step tracking apps I couldn't find it, so decided to e-mail ugoagogo on the off chance they could help. With in an hour I had a reply and they sent me a link for the app and was up and running and all connected. Excellent service couldn't have asked for anything better
16th Jan 2020
Bought an Apple Watch via wowcher. Was skeptical after reading reviews and contacted company on Monday. Customer service was good and I was informed about every step of the process. Watch arrived in perfect condition as advertised a day later than scheduled. Many thanks to Paul for helping out.
13th Jan 2020
There are numerous online companies who provide Apple Watches and unfortunately I’ve been let down by two of them. So “3rd time lucky” , I placed my order and my money with UGAOGOGO who were superb as I had a very precise want. I had invested in a Titanium bracelet so I had very little faith given prior experiences. Michelle who was my point of contact was very understanding and kept me in the loop at all times which was very refreshing to see. Now I have the perfect watch as you’ll see attached. I would strongly recommend UGAOGOGO as they go the extra mile to look after the customer. Customer service was tip top and my watch is superb (see for yourself). I’m really glad I placed my trust In UGAOGOGO and I would certainly return to them , should I have a need. Thanks UGAOGOGO and you Michelle. A good start to the new year. Colin F - Glasgow
9th Jan 2020
this product was just as described on the shop and very fast delivery
Thanks a lot guys
3rd Jan 2020
First time through wowcher with this company .. was a little late but only because they sourced me excellent condition product ... was amazed with it so ordered another one. Will use again made two happy children at Xmas !! X
For anyone reading just allow a bit more time than u need so u don’t give a bad review as an excellent company .. I’ll be ordering a few more soon as we all want one now
28th Dec 2019
I wrote a poor review due to my son not receiving the gift he purchased for me. Part of my review was fuelled by other reviews and an upset son at Christmas.
The gift didn’t turn up on time but once my son made contact they did call him straight away and actually upgraded the watch with a spare strap as well. It didn’t reach us as promised but I feel confident now that was out of their control and in the hands of Royal Mail.
I am thrilled with my gift. I felt I needed to rectify my previous review as it was done in haste and fear of what I believed to be a scam at the time.
Apologies And thank you for rectifying and responding so quickly to the issue.
24th Dec 2019
UGOAGOGO reported this review for breach of Trustmeter guidlines. We are currently assessing the review in accordance with our reporting processes.
Reason for reporting
The review refers to other websites or companies
24th Dec 2019
UGOAGOGO reported this review for breach of Trustmeter guidlines. We are currently assessing the review in accordance with our reporting processes.
Reason for reporting
The review refers to other websites or companies
23rd Dec 2019
my watch got lost in the mail and the guys at ugoagogo sent me a reship really quickly very good service thank you
23rd Dec 2019
would recommend this company to all my friends and family as the item turned up on time and just as described
Thanks Guys
19th Dec 2019
Absolutely terrible. Wouldn’t recommend this company to nobody. Ordered a Apple Watch 3 series on Black Friday and the date of delivery was meant to be the 6th of December. I got an email and they gave me an explanation that was ridiculous. “It got lost in the Royal Mail and stolen, I’m not a con” behave yourself you silly tw*t, you quite clearly are. Wowcher were helpful on the live chat. They have refunded me my money and gave me £10 free credit as an apology. Ugoagogo, you lot are robbing b*stards. Never use this company!! Also got my name completely wrong, it’s not Anthony. It’s James. Attached is the email I received from them. Jokers
18th Dec 2019
All shoppers and all wowcher shoppers do not buy from these, you will not get your parcel, what you will get is problems, lies, and head aces, I ordered an apple watch through wowcher. They stated it would be delivered by the 11th of December, this date arrived and no watch I followed up with an email, a few days later they stated that it had been dispatched and I should check my neighbours as it may be with them, its a possibility!!! I checked with them all I even reviewed my house CCTV for the week, nothing, I re-contacted them asking for the tracking information as nothing was delivered and I informed them about my CCTV, I got no reply from them for over 7 emails.
I got a little worried and contacted Wowcher and raised a case and asked for a refund as I was worried that I had been ripped off. Wowcher were very good, they informed me that they had been in contact with the company and they had a few problems with all the orders and they have lost all the watch orders, (mmm very suspicious, and yet they didn't want to tell me this in all the emails I sent to them) anyway Wowcher offered me a full refund or an extra 50 pounds on my original money spent as store credit to spend in wowcher only. I took the full refund in cash.
My order with Ugoagogo never got dispatched and they are blaming currier service for losing it
I urge you all to contact Wowcher and get your money back and if your think of using Ugoagogo don't however warn others.
Although Wowcher were very good to pay my money back they are also at fault, for not doing Due diligence on Ugoagogo.
17th Dec 2019
Ugoagogo is not a registered company. My email response from them apologised for being a small UK company and that the issue is Royal Mail. Be assured all sceptical wowcher shoppers this is a lie! They are not a registered UK company I have checked and I ordered an Iphone in the same wowcher bundle same set up but different company. The difference is I got a dispatch email from the other company so there is proof it went to the delivery service and then surprise surprise I received my item.
My order with Ugoagogo never got dispatched and they are blaming Royal Mail when in actuality they have just stolen my money. I urge you all to take this further to trading standards and keep warning others.
Wowcher is also at fault I don’t no why I went back to them
16th Dec 2019
UGOAGOGO reported this review for breach of Trustmeter guidlines. We are currently assessing the review in accordance with our reporting processes.
Reason for reporting
The review refers to other websites or companies
16th Dec 2019
UGOAGOGO reported this review for breach of Trustmeter guidlines. We are currently assessing the review in accordance with our reporting processes.
Reason for reporting
The review refers to other websites or companies
16th Dec 2019
I purchased A Cinemood and received it before the expected delivery date very happy will use again
16th Dec 2019
UGOAGOGO reported this review for breach of Trustmeter guidlines. We are currently assessing the review in accordance with our reporting processes.
Reason for reporting
The review refers to other websites or companies
16th Dec 2019
I’ve finally got hold of wowcher this morning, To be told nothing they can do apart from send me a refund I’ll get in 5 days. I was supposed to receive an Apple Watch series 3 last Monday. This company will just cause you stress you don’t need as I don’t actually think they have any stock of anything. Then to rub salt in everyone’s wounds then put 5 star reviews on here themselves to make them look better. 72 hours to reply to blame Royal Mail, well why isn’t everything tracked in the mail??? Because this is a scam and should be shut down.
14th Dec 2019
I ordered a watch through these guys and the watch got lost by Royal Mail, the company were fantastic throughout, Michelle communicated continuously with me and reassured me that the problem would be resolved. She was positive and friendly throughout which made the problem much easier to manage.
I received my watch and it is of fantastic quality and arrived the next day (replacement sent)
If it wasn’t for the kindness, friendliness and compassion of the staff I would have had a very different experience I believe
Thank you Michelle :)
13th Dec 2019
Ordered an item - didn’t arrive on time - emailed them as no other contact details available.
Got an automated email saying we will respond within 3 working days! It’s 2019!! Told me I had to provide more information which I had already provided. Another 24hrs to wait for a response to be told that it had been despatched and has got lost in the post and would I like them to go through a claims process with the courier. My reply was yes!! Another 24hrs for an acknowledgement! To which was we have made a start on the process. The next day the item arrives - yippee!! I checked the tracking number with Royal Mail and it was only posted the day before.
They were used through Wowcher so please check the supplier if you are using them!
AVOID UGOAGOGO!!!
By the looks of it there will be a positive 5 star review after this one!!
13th Dec 2019
horrible fucking cunts scamming people dinit use these ever the absoloutley ***** fake scammers
12th Dec 2019
Hi, avoid this company I’ve emailed in multiple times to get the same automatic response. My package is already late and no way of tracking it. Looks like 90% of actually customers aren’t happy. And every time a bad review is given a member of there team put a 5 star review to follow. Who does this to people this close to Christmas, wish I’d payed the little extra and used a reputable company. Everything else I ordered from other company’s has arrived in time and was easily tracked. If you want a stress free purchase don’t use this company. I’m going to have to borrow money now to get my daughters present for her birthday on Monday as these people just aren’t interested in providing the service I payed for. Let see how long it takes to get my refund. Fingers crossed it will be this year.
12th Dec 2019
Orders an Apple Watch end of November, delivery said it was due before or on the date of 6th December, it is now the 12th December and still no item, emailed loads of times but with the aim of 2 days to respond is rubbish, wouldn’t be so bad if you could speak to someone, still in limbo land what’s happening to be honest. Not happy
12th Dec 2019
i had a problem with my order not making it for the day it was supposed to but they fixed and sent a brand new one which arrived very fast if it had arrived 1st time i would have given it 5 stars
12th Dec 2019
This was suppose to be delivered to me on Monday this week. After multiple emails, I get the same response asking for the same information I had already sent 3 times before. This is an actual joke, there is no phone number to ring them. I think I’ve been scammed. Do not get involved with this company ever. Very very poor
12th Dec 2019
I find it more than a coincidence that there are a few bad reviews below and then all of a sudden 3-4 5* ones within 20 minutes of each other. Looks to me like staff at Ugoagogo are doing their own reviews?
I have had the exact same problem as the people below. Ordered an Apple Watch via Wowcher (did check reviews before and they were good) and have been told it's been posted and they are investigating it with Royal Mail.
I don't believe them.
12th Dec 2019
i purchased an iphone 7 of this company and it is fully work and a very high grade screen with no scratches on the screen thanks guys
12th Dec 2019
Thank You so much for this great service will definitely use this company again
Thanks Aganin
12th Dec 2019
12th Dec 2019
I have just been informed by Ugoagogo that my Apple watch will not reach me in time for Christmas.
I have sent multiple emails which in fairness have all been replied to in an honest manner, even if the outcome is disappointing.
I have used this company many times over the last few years without an issue. The company has had an issue with a complete bag of stock going awry and this has been confirmed by Royal Mail. I have called the company and after a long chat with the despatch manager, I can see that they are a small company, working flat out to rectify a problem that was unforeseeable.
Disappointing but their honesty is much appreciated.
I will use this company again.
12th Dec 2019
I ordered an Apple Watch series 3 on Black Friday, due to arrive on 6th December, the same as a lot of people. The parcel never arrived, Customer service has been slow and very unhelpful. So close to Christmas I, like many others cannot afford to purchase another product with out receiving a refund from them and they are refusing to do this. I am shocked that Wowcher are letting these awful people sell through their company. DO NOT ORDER FROM THESE ROBBING PEOPLE!!!!
12th Dec 2019
My order still hasn’t turned up was meant to turn up on the 5th of December still haven’t received it cost quite a lot off money and there saying it’s lost in transit and need to contact Royal Mail which I then asked for what the tracker number would be for the delivery so I can contact Royal Mail myself not had a reply yet
11th Dec 2019
Exact same issue as the 3 reviews below. Apple Watch was meant to be delivered on or before 3rd December. They are saying they have posted it out and must be lost in transit which is untrue. Having to wait another 72 hours to find out what is happening. Every order they are sending out appears to just magically disappear with no fault of their own. I ordered through wowcher and will not be using them again either if they are allowing this company to fraud people. This was a gift for my sons birthday and they have been quick enough to take the money but not deliver the goods.
11th Dec 2019
Had the exact same issue as the people below. Ordered an apple watch on black friday due to arrive for the 6th. Got 0 information about the order, they replied to my email after a few days to say it had been delivered and now they have raised the issue with Royal Mail claiming it was not their fault. Christmas ruined for one family member for sure (at this rate)
10th Dec 2019
Ordered Apple Watch series 3 no goods received . No correspondence terrible terrible customer service !! Buy elsewhere
10th Dec 2019
Ordered an I watch on Black Friday still hasn’t arrived this was a birthday present that has now past it was ment to arrive on the 6/12/12 sent emails no reply and can’t get a phone number from an where .
5th Dec 2019
Michelle and Paul best customer service very helpful
Well done guys keep up your hard work
5th Dec 2019
Ordered a series 3 Apple watch through Wowcher and I am concerned at this time of year that Uagoagogo have decided to send it in royal mail, unrecorded. I will be very surprised if I receive the item and how willing they will be to cooperate when the event occurs, it doesn't arrive.i have sent multiple emails to which I have had a lady called Michelle reply most often then not,who was great in the first instance but has now not replied to my last 3 emails. I also find it rather rude that Uagoagogo state that I'd you email multiple times they will not reply and put you to the bottom of the list. I argue that you have to keep badgering customer service to actually get anywhere. I am extremely disappointed with this company and would definitely pay the extra and get the product from a repreable company.
26th Nov 2019
11th Oct 2019
UGOAGOGO reported this review for breach of Trustmeter guidlines. We are currently assessing the review in accordance with our reporting processes.
Reason for reporting
The review refers to other websites or companies
30th Sep 2019
Bought an Apple iWatch and with a mistake of sending me the series 2 instead of the series 3.
Quick turnaround and keeping me in touch through out exchange.
Also would like to thank michelle for all of her help.
Mab
26th Sep 2019
UGOAGOGO reported this review for breach of Trustmeter guidlines. We are currently assessing the review in accordance with our reporting processes.
Reason for reporting
The review violates other User Guidelines
21st Sep 2019
Michelle was an absolute angel when assisting me with my purchase along with updates. Perfect customer service and a real credit to your company. Made my transaction so much easier with a human touch. Very pleased and thank you again Michelle. A real diamond!!
23rd Aug 2019
Michelle has been extremely helpful with the Exchange of the Apple watch I have purchased. Great customer service. If she is not already, then she should be promoted to Customer Service Manager!
1st Apr 2019
Michelle has been extremely helpful explaining my new device and providing the help I needed. Nothing was too much trouble, she is polite and helpful. As asset to your company
22nd Feb 2019
My strap broke within 24hours on my fitbit. It was a present so I didn't have my voucher code. Paul was so helpful, he explained how to remove the remaining strap, which was really difficult to do. He happily offered to replace said strap in the colour of my choice. All emails were replied to promptly. I am very happy.
18th Jan 2019
I strongly recommend the Fitbit 14in1. I purchased two for my children and they love them. My children are 9 and 7 years old and they are now in competition with themselves to hit the 10,000 steps first. The Fitbit is easy to use, charge and downloading the app to their phones was easy. I'm thinking about one for myself. Fantastic service and rapid response from the customer service team. Highly recommended.
18th Jan 2019
I strongly recommend the Fitbit 14in1. I purchased two for my children and they love them. My children are 9 and 7 years old and they are now in competition with themselves to hit the 10,000 steps first. The Fitbit is easy to use, charge and downloading the app to their photos was easy. I'm thinking about one for myself. Fantastic service and rapid response from the customer service team. Highly recommended.
11th Jan 2019
9th Jan 2019
Had troubles with my order, let them know and they went above and beyond to help me sort my issue, lovely customer service
8th Jan 2019
Purchased watch thru wowcher, needed to exchange and had the best experience, what a great company if only all companies worked the same xx thank you xx
3rd Jan 2019
I ordered a fitness tracker through a Wowcher deal, ugoagogo fulfilled the order, the item was meant to initially arrive on 07/12/18 and then 10/12/18. When it didn't and it was purchased for a birthday present I contacted Wowcher because I had made the payment to ugoagogo through wowcher to chase up my order.
I had no reply off ugoagogo even though Wowcher had copied me into an email asking ugoagogo to chase up. I had to escalate to PayPal and today 03/01/19 1 have received an email off ugoagogo claiming the item has been delivered on time he 10/12/18.?
I have not received anything, all I can say is it's a good job I had spent £23.99 and not a great deal more, I blame myself for not doing my homework before ordering from this lot
18th Dec 2018
My Christmas order was not delivered. The good folks at Ugoagogo have sent the item out first class to ensure my son is not disappointed on Christmas Day. It’s great to deal with an understanding company that cares about its customers. Thank you so much
18th Dec 2018
I ordered a Christmas present from Wowcher which was supplied by UGOAGOGO - unfortunately I made an error when choosing the house number on the postcode checker so was somewhat cross when it didn’t turn up when expected. After contacting Michelle she was really quick to find out what had happened and was able to show me delivery has happened a few days earlier at a house a few doors down from me. The parcel was indeed there and I was able to collect it in plenty of time for Christmas. Very friendly company and great at helping work out any issues :)
18th Dec 2018
I had issues pairing the smart watch with my phone at first but customer support responded promptly and pointed me in the right direction. The watch is great and now I can’t live without it!
18th Dec 2018
Ordered online and arrived a lot quicker than expected. Great deal and great service. Thanks!
18th Dec 2018
I recently bought a fitness tracker for my son to go with his Christmas presents. The tracker arrived promptly but I was struggling to connect it . When I contacted them I spoke with a very helpful lady called Michelle who talked me through the set up . Would definitely buy from here again 😊
18th Dec 2018
I recently purchased a fitness tracker from Ugoagogo. The fitness tracker is great and I use it all the time. The tracker arrived very fast and customer service could not have done any more to help when choosing the right tracker for me
Would definitely recommend their products
18th Dec 2018
I bought a fitness tracker and couldn’t connect it properly, so I contacted customer service and Michelle promptly replied back. Great service.
18th Dec 2018
I bought a fitness tracker which I had a query with and a lovely lady called Michelle helped me out, would definitely recommend this company and if you have any queries ask for Michelle!
18th Dec 2018
UGOAGOGO reported this review for breach of Trustmeter guidlines. We are currently assessing the review in accordance with our reporting processes.
Reason for reporting
The review refers to other websites or companies
8th Dec 2018
I ordered an item from a different company and had a problem with redeeming the voucher/obtaining a refund.Although Ugoagogo did not supply me the item, their customer relations tried to sort out the problem quickly and efficiently. Thank you Ugoagogo for your help.
3rd Dec 2018
I recently contacted Ugoagogo regarding an order that I hadn’t received. Michelle contacted me back (Sunday night) reassuringly, in a very courteous manner and was so helpful. Really couldn’t ask for better customer service, thankyou so much Michelle, pleased to say my parcel arrived the next day
3rd Dec 2018
First time ordering from here sadly one of my items was broken but once I spoke to someone the issue was resolved very quickly and professionally should have my new fit bit tomorrow so fingers crossed very helpful people and very fast response coming up to Christmas hope you all have a lovely Christmas
30th Nov 2018
Excellent customer service who replied same day and sorted problem which was due to me using the wrong charger . Watch now working perfectly.
29th Nov 2018
13th Nov 2018
Emailed late at night after a long day at work and Michelle had resolved my issue by first thing the next morning. Went above and beyond. Very happy customer indeed.
12th Nov 2018
Quick response to difficulty connecting fitness tracker to device. Advice received was useful and went some way with lots of ‘trials and errors’ to sorting problem. Polite and courteous and responded outwith office hours which exceeded my expectations.
12th Nov 2018
I was a bit confused as to how to charge and connect my device. Michelle was amazing. She answered my emails really quick even though it’s late evening ! She was very helpful. She is an asset to your team and I hope you recognise this. Thanks for your help Michelle x
9th Nov 2018
Dealt with Michelle today, what a pleasure, response was extremely quick and nothing was a problem, highly recommend!!!
29th Oct 2018
Ordered my product to be delivered at the wrong time. Although it could not be stopped- felt supported in my numerous emails and if product had not been delivered due to closure, had utter faith that this would be addressed and a resolution found
15th Oct 2018
Fitness tracker fell out of rubber armband it was sold with. First time thought it was possibly just not in right, second time it definitely was and unfortunately it was lost. No responsibility taken and told we hadn't put it in right, then when said it had happened before was told it was our fault as should have Xinysctex them then! Not very polite customer service and product had been worn for a free days only - complete waste of money for a disappointing birthday present
Reply from UGOAGOGO
Hello there Joan,
We are very sorry for your experience last year,
You have openly admitted to losing the item, and left us a negative review when we wouldn't give you a replacement.
Our former customer care person is not with us anymore.
12th Oct 2018
You can’t contact them by phone, only by email and you’re very lucky if you do get a response. Sold me a faulty fitness tracker, sent it back over 2 weeks ago but heard nothing from them at all. Stay away from them, if you don’t want to end up seeking legal advise like me
Reply from UGOAGOGO
Hello Laura,
We are very sorry for your experience last year,
Our former customer care team is not with us anymore,
you will find our new team to be extremely pleasant and efficient if you shop with us again!
4th Oct 2018
Contacted Ugoagogo today about my order, they were fast efficient and their help was really appreciated. Thank you really happy.
20th Sep 2018
Hi guys I bought the 27 IN 1 HR12 FITNESS TRACKER WITH BLOOD OXYGEN, PRESSURE & HEART RATE MONITORING watch 2months ago but I'm just starting to wear it for the pedometer , I've tried syncing with my phone via Bluetooth it connects but that's as far as it goes ... could you possibly send me instructions I don't know what I'm doing wrong I would love to get it up and running as an every day watch but can't because the time & date are incorrect too.. thanks in advance .
13th Sep 2018
I order a smartwatch from this company on Wednesday and it arrived Friday. Was really happy with the service. I had some troubles understanding the instructions but they help via email and everything was great. the watch was brilliant and does everything I needed and loads of other functions. Would recommend them and have to my friends.
12th Sep 2018
I purchased in total four fitness trackers from these people but two of them were not suitable, they did not fit properly ,so I endeavoured to send them back after protracted e mails I sent them back by Royal Mail with all the required info . I heard nothing for an extended period, so I contacted them again and they claimed they had never received the items. they then asked for proof of posting, which I sent them They then basically washed their hands of there responsibility I guess when you look at their website they set you up for never received scenario by saying that they are not in any way responsible in any respect for returns and the responsibility lies solely with the customer even thought I sent them proof of posting
30th Aug 2018
I ordered 3 watches but gave my postcode incorrectly
They called me and resolved the error.
Saved me a headache.
24th Aug 2018
18th Aug 2018
I placed an order which was due for delivery on or before 10th Aug - contacted customer service and was asked to check with nieighbours or locations, it could be left in, even though they said it could fit through the letterbox. Done all that and waited to see if it arrived on the Monday and cintacted them again. They emailed back saying an investigation ticket is raised with royal mail and a crime reference number, they aim to get back to you within 72hours been 5 days and still not heard a peep! I was really looking forward to getting this watch, a present for my nephew his birthdays next week so what do i do now? You can't email them again or apparently you go to the back of the queue and this would delay things more. No contact telephone number on their website.
13th Aug 2018
Bought a faulty fitness tracker from them and they've refused to accept the return of the item and are instead harassing me with passive aggressive lies and asking me the same questions over and over again. They don't even have the decency to sign their emails Please avoid this unprofessional company.
Reply from UGOAGOGO
Hello Emma,
We are very sorry for your experience last year, our former customer care team is not with us anymore, you will find our new team to be extremely pleasant and efficient if you shop with us again!
25th Jul 2018
Although the actual goods were not as expected I was very impressed with the Customer Service which was prompt and helpful.
11th Jul 2018
Quick response to my email
Great customer service from Michelle
Thank you so much and I look forward to receiving my replacement stud in the post very soon 5* ⭐️⭐️⭐️⭐️⭐️
11th Jul 2018
Bought fitbit 12+ on living social,was sent out wrong item, sent 17 emails trying to get an address to send item back, they wanted pictures sent over and over again order number etc lost everything on email i sent them, took took six weeks to get an address to send back, sent by recorded delivery so they had to sign for it, got told they had not recieved it and i had to send them proof from royal mail with their signature and the tracking number, they had signed. Said they would send me out he correct item, im still waiting, no refund, no fitbit, rip off scam, complaining to living social and wowcher where they are advertising, also every complaint on this review they object to and have taken down, to cover up what there doing, so go ahead take the complaint down, like you have done with all the rest and left only the good reviews up, the lucky peoole that recieved something for their money!!!!
10th Jul 2018
I ordered a watch 14-1 for my husband. It arrived on time, in good order as promised. Had a problem, turned out to be my fault but after a quick e mail and an even quicker reply from Michelle problem was solved and she even e mailed me, by return, an instruction book which was very helpful. Top Notch would recommend to anyone.
27th Jun 2018
Hi,
I received a Waterproof fit band on Monday. I was unable to get it to pair with my iPhone so I contacted Ugoagogo support. The auto msg from them said they would contact me within 72 hours which I wasn’t too pleased about, I wanted help now!
But within 3 hours I had an email with instructions. After a few more mails I got my fit band paired and working, which I think is great service.
19th Jun 2018
Been since Thursday and Still waiting on my fitness tracker. All I was told it was usually delivered by Royal Mail and If it could fit through my letter box I wouldn’t need to wait in. Not the best customer service reply but will give it until the end of the week and hopefully it shows up.
Reply from UGOAGOGO
HI, if your item hasnt arrived within the allocated delivery period, please contact us - support@ugoagogo.com
Thank you
30th May 2018
UGOAGOGO reported this review for breach of Trustmeter guidlines. We are currently assessing the review in accordance with our reporting processes.
Reason for reporting
You have no record of this person
Reply from UGOAGOGO
Hello,
We are very sorry for your experience last year, our former customer care team is not with us anymore, you will find our new team to be extremely pleasant and efficient if you shop with us again!
22nd May 2018
I ordered a fitness tracker, unfortunately it never arrived, I had to get in touch with the support team and they responded almost immediately, they were helpful and courteous in their e-mails and the matter was resolved very quickly, I can't praise their efficiency enough
17th Apr 2018
I bought a fit bit off this company. I’ve had prompt, courteous replies to my emails when I’ve had questions about the initial set up with my smart phone. It’s not an Apple Watch but it’s reliable, looks good and helps me keep track of my movement.
17th Apr 2018
Had issues because my phone was not compatible. Phil in technical support was extremely helpful. Thanks
4th Apr 2018
After using my monitor for a few weeks, an issue occurred where the display was not fully visible. I contacted the service team and they replied with an email giving me instructions which worked immediately.
Excellent service
25th Mar 2018
I have had the best customer experience ever. They listened and acted fast to my query. Can’t thank them enough. Brilliant.
13th Mar 2018
UGOAGOGO reported this review for breach of Trustmeter guidlines. We are currently assessing the review in accordance with our reporting processes.
Reason for reporting
The review violates other User Guidelines
Reply from UGOAGOGO
Hi, as you have stated, we have offered to exchange the items, the packaging is not an issue, the offer of an exchange still stands if the goods are faulty.
Thank you.
7th Mar 2018
I purchased my Fitbit via WOWcher. My husband inadvertently through the box away without checking what was in it. I emailed Ugoagogo and they immediately sent me an email with the instructions on an attachment I then realised I had lost the charger and again I emailed them to ask if I could purchase a new charger. They emailed within minutes to say they would send one free of charge. This arrived less than a week later. I can’t thank them enough.
I am also pleased with the Fitbit itself. The O2 and Heart rate match my finger pulse oximetry readings. I do t know how they do it but it is fairly a irate. I’m not so convinced with the blood pressure reading.
I like the fact it tells me I’m seiersyed from my phone as I’m always forgetting to pick it up. I also like the vibration on ringing as I never miss a call even if my phones on silent. Would definitely recommend.
5th Mar 2018
very bad customer service , dont keep customer informed , like to take the money , but when do you get the product
Reply from UGOAGOGO
Hi, please contact us on support@ugoagogo.com
thank you.
22nd Feb 2018
I brought a fitness watch from them..14-1 fitness watch.
Connects to my phone via blue tooth. If I leave my phone in another room it constantly rings to say the watch has been a disconnected! So frustrating, 10+ times a day. Who carries their phone everywhere they go, weirdos!
Also the battery life is terrible. Doesn’t even last 12 hours!! Just switched off, without alerting me.
Reply from UGOAGOGO
Hi.
this is the anti loss reminder that is in the settings of the app,
this is a function that alert people if the phone is out of the area meaning the signal may drop, its also useful in case of theft.
this can be turned off with a few taps.
if you're struggling to do this, please contact us - support@ugoagogo.com
thank you.
16th Feb 2018
I had a problem charging my new fitness band and had to contact the customer service dept by email, they were excellent and the knowledge and advice worked and now very happy with the device so all is well. Very good job thank you.
Fit ness band is also great.
Reply from UGOAGOGO
thank you Patricia
15th Feb 2018
Do not trust this company, cheap rubbish goods that do not work and only fit for the bin. After on going contact with them find them very rude, they can not even write a proper polite email when contacted. After 5 months of trying to get a refund still no joy, save your money go somewhere else.
Reply from UGOAGOGO
Deborah,
we have no emails from you before the 1-2-18, when we have asked for a copy of the emails, we have then been accused of being rude and selling faulty goods.
We have offered multiple times to replace the goods under warranty but each time you have rejected this offering.
The goods have been in your possession for 6 months.
We clearly state our policies here:
https://www.ugoagogo.co.uk/page/terms
thank you.
1st Feb 2018
Really happy with my fit watch. Got a little confused at first but after receiving a helpful email from the company all's good now. It's already got me motivated to reaching step goals! Can see it being a great help. Thanks Ugoagogo
Reply from UGOAGOGO
thank you
29th Jan 2018
Reply from UGOAGOGO
thank you.
22nd Jan 2018
TW64 Day Band had a power switch problem-Advice was clear and prompt.
Reply from UGOAGOGO
thank you.
16th Jan 2018
Reply from UGOAGOGO
thank you.
12th Jan 2018
Actually don't feel that this company even deserves a rating as I placed an order back before Christmas which i paid extra for the postage to guarantee delivery. My item never arrived on time, after emailing their customer service department I was advised that my item was lost in transit and the item which i had ordered originally they didn't stock any more. Placed another order with their customer service manager, was guaranteed delivery again with 3-5 days. No item has arrived again. The communication via email is a terrible service as it takes too long for queries to be looked at. I wouldn't recommend this business to any of my family and friends.
Reply from UGOAGOGO
Hi,
Apologies for the issue, if you could email us with your order details, I will look into this for you.
4th Jan 2018
An excellent product, bought as a stocking filler! A smart watch. Excellent service.
Reply from UGOAGOGO
thank you.
4th Jan 2018
Purchased an item by way of voucher from LivingSocial and Ugoagogo on 28th December with promised delivery by 5th December 2017.
It is now Jan 4th 2018 and item has still not arrived.
I am being ignored by both LivingSocial and Ugoagogo other than auto response emails and initially being notified that - False claims may lead to prosecution and a promised investigation within 2 days. That was Dec 8th
I cannot offer a review on the product but their (both) after sales support is excellent at ignoring customers.
They should re-brand as Nogoagogo.
28th Dec 2017
I bought a fit watch and i couldnt get it to sync with the app. I emailed with intent to return and they reaponded the same day. They sent me a link to download another app asking if i would mind trying this first. It worked first time. I would definitely recommend this seller and i would buy from them again.
12th Dec 2017
Ordered a smart watch for my daughter but had not arrived.
When I emailed customer services the matter was professionally delt with another watch was sent straight away fab service will definitely buy from them again.
29th Nov 2017
Ordered some toothbrush heads but the wrong ones arrived, got an immediate response and replacement arrived within 24 hours. Highly recommended
29th Nov 2017
Ordered some toothbrush heads but the wrong ones arrived, got an immediate response and replacement arrived within 24 hours. Highly recommended
29th Nov 2017
I recently ordered a speaker which I was really happy with, unfortunately i lost the chargjng cable meaning it was unusuable. I contacted ugoagogo to ask if there was any way they coyld help and tgey sent me a new cable free of charge! You can't ask for bettwr service than that!
28th Nov 2017
24th Nov 2017
I ordered 2 fitness trackers from ugoagogo. Unfortunately the chargers were missing
I contacted them asking what to do. They were very apologetic and rectified the problem by immediately dispatching the missing chargers. Keeping me informed at all times. I would recommend doing business with them as customer service is first class.
Reply from UGOAGOGO
Hi. thank you for your review. :)
14th Nov 2017
Purchased an item through go groupie - never arrived , emailed them and was treated like I was making it up. Have asked for a refund or a replacement only to be told I’ve got to wait for them to resolve it with Royal Mail first.
I’ve reminded them of the consumer act and let’s see what happens.
Totally ***** customer service will never buy from them again.
13th Nov 2017
Contacted ugo a Gogo as I ordered x3 smart watches only recieved x2 they sorted out the issue quickly and with excellent customer service
Reply from UGOAGOGO
Hi. thank you for your review. :)
13th Nov 2017
Very happy with product, did have a few problems setting it up but customer service was outstanding, they were patient with me and talked me through everything I needed to know. Thankyou very much and i have a very happy son.
Reply from UGOAGOGO
Hi. thank you for your review. :)
9th Nov 2017
Purchased smart watches from this company through Living Social and unfortunately one was deemed lost in transit... so when I contacted the company via email they were quick and helpful and apologetic and organised a replacement to come out to me. I received this quite quickly too... many thanks again.
Reply from UGOAGOGO
Hi. thank you for your review. :)
22nd Oct 2017
Got a fitbit from them and it didnt work with my phone, thought I'd been scammed.. Duh me... I just didnt know how to get the right app... emailed them and they had me set up in 10 min...
Reply from UGOAGOGO
Hi. thank you for your review. :)
23rd Sep 2017
Bought a smart watch which I couldn't even start as the side port was jammed. Got patronising emails from the company which were of no help. In spite of deficient product - supposed to be 91% discount but looked the cheapest rubbish- they would not provide returns label and had to be chivied to give returns refund. Poor product and poor service. Would never buy anything from them again.
Reply from UGOAGOGO
Hi, I have looked at the email trail of your case. We sent you ONE email which advised how to charge the item. You then replied stating you couldn't open it and we then advised how to return the item. The reply was not at all patronising. **The item was received back and the port opened fine**
Thank you.
25th Aug 2017
Bought a product which was advertised on Wowcher. When it arrived it was only suitable for Windows 8 and not Windows 7. Falsely advertised. Am still waiting for communication from the company and a replacement or a refund. I would recommend you stay away from this company.
Reply from UGOAGOGO
Hi, I have looked at your case notes and can see we advised via email how to install the software for windows 10, the reply we had was that you wanted to return the item. To date the item has never been received, once it is returned we will process the refund. Thank you
30th Jun 2017
Absolutely shambolic service
sold misleading goods
when I returned the goods asking for a refund it has taken well over 3 months to process which is still ongoing. Their customer service is practically non existent.
Reply from UGOAGOGO
Hi Mohammed, can you please supply your order details so I can look into this for you. Thank you.
24th Jun 2017
Absolutely disgusting customer service. Advert on Wowcher stated oral B toothbrush heads when they came they were in another language! No English anywhere on packet and didn't fit the product - when I contacted them they were rude and abrupt on you cannot return the product even though it was falsely advertised. Do not order ANY products from them
Reply from UGOAGOGO
Hi Parveen, I have looked into this case. After a lengthy email discussion it transpired that you did not check the compatibility of the goods in advance, whilst the details were clearly stated on the advert. The items were advertised as Oral B COMPATIBLE replacement heads, with thorough detailed info on which models fitted which. We did refuse the return of the goods because you had opened them. The items were sealed for hygiene reasons and by opening them you made the items nonreturnable. Had the items been left sealed, we would have happily refunded you. The reason the issue arose was because compatibility wasn't checked. Thank you.
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UGOAGOGO is ranked 13 out of 42 in the category Fashion Accessories
UGOAGOGO is ranked 87 out of 185 in the category Categories Media & Marketing Online Marketplace
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