SB

United Kingdom

I booked a taxi with them and unfortunately had to cancel. I tried to cancel through the website but the cancel button does nothing. I read the website help info (as there is no contact number) which suggested contacting the taxi provided and cancelling through them, which I did. Taxicode then rebooked by taxi with another provider. I contacted them by phoning the booking line (for ages upon ages) they said the taxi would be cancelled and I would be refunded the money. I was not. I put in three customer support requests before I got a single reply. For my first two requests they simply closed the ticket without replying. It was only when I threatened (and started the process) of getting the Trading Standards Ombudsman involved did they refund my money, over a month and a half later. As far as I can tell this is standard practise for them. They have no customer service to speak of and no addresses or phone numbers to get directly in contact with a human being. They are a bunch of pirates, scamming small amounts of money from people and hoping there will be no follow up.