W. Cervantes

United States

I sent 22 units of DVDRW for them to convert to digital files and since they advertised for a half off their most expensive package, which is the 40 Piece Trunk, I decide to get that for $600 so I can thrown in some random photo prints. Then I get a canned confirmation email saying that they received my stuff (see attached photo). Note that in the email it did not specifically tell you that they will not convert the DVDRWs, otherwise I would have cancelled the order because I certainly don't want to pay $600+ just to get a scan of some photos which I could have done easily myself. I called customer service after I got my stuff back without the digital files of my DVDRW's and tried to reason with them but they won't give me a total refund. In a nutshell, I got duped by this company to pay the most expensive scanning of photos for $400+. I do NOT recommend this company. With the way they dupe customers, I think this company will not last.