N0rcosea%5

Spain

I ordered a shoe storage unit from this company, which was delivered promptly, however the item was received some incorrect parts and so I was not able to assemble it. So emailed the company to which no reply was received from them, on the 3rd day I went on to a chat with them and was requested to email photo evidence of the incorrect parts. A day later I again went back to a chat .with them and they then said ok, we will do a swap but before we arrange that I should package securely the item ready for collection n send them a photo to evidence that I have packaged it. I was then given a date for when i was to get a swap. On the day of the swap however they came n picked it but the guy was not given the new item . So emailed them again n there has not been an answer to date. I have gone on their website but now the chat agents are not available and not item has been delivered.and am still waiting to speak to them