Anonymous

United States

The driver was 5 star, on time and helpful. After booking the car online Abdullah Shah called from TaxiCode and stated we needed a bigger car. He wanted us to pay £57 more ontop of the £130 we already pre-paid. We stated we didnt need a bigger car as the website stated 6 people and 4 bags. He stated we still needed a bigger car, we declined to pay more. I then asked if i could just cancel the booking due to his attitude and poor service. He stated we could but would loose our £130 we already paid. I requested they send the original car we booked for 6 people and 4 suitcases. He then proceeded to state that the car will leave us if we cannot all fit in the car and loose our money. The car we originally booked arrived on time, we all fit, and our bags WITH ROOM TO SPARE. His poor upsell skills to make more money and rudeness borderline threatening. Will not use this service again and i highly recommend using OTHER companies in the future.