Jane McLuckie

Netherlands

I ordered 4 ton of chippings 3 weeks ago and requested that they be put in my front garden. Delivery was last which was fine cause I'm not in a rush but the delivery driver said they can only deliver on the road side and not in my garden as he was just in a lorry not a hiab. I refused as I don't want to get a fine for having them on the road as I live on a main road. He said he could see on my order it says they've to go in the front garden, the driver was very helpful and tried to make calls to his boss to see what can be done. While taking to him I received a cheeky voicemail from the office to tell me it has to go roadside or nothing. If that's the case then I want a refund, they have had 3 weeks to tell me that it wouldn't be possible to deliver it to where I want and they haven't. It would have saved everyone alot of hassle. Now I can't get through on the phone and emails seem useless. Not a good experience at all.