Gravel Master Reviews

Gravel Master
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30 reviews on Trustmeter

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Consumer Complaints and Reviews

25th Nov 2019
Awful customer service - take money and do not deliver and then do not refund. DO NOT USE
29th May 2019
Dishonest Time Wasters.
30th Apr 2019
5th Apr 2019
Didn’t deliver coal order and charged £50 admin fee for the privilege. They claim delivery point wasn’t flat enough but they’ve delivered the same product to the address before! And we receive lots of heavy vehicle deliveries all the time without any problems. Trading standards are now involved.
7th Mar 2019
I ordered 1 bulk bag of soil improver and 2 bulk bags of DOUBLE SCREENED TOP SOIL, instead i got 3 bags of soil improver. i contacted customer services and was asked to send photos of the products so they could investigate further. After several photos and countless e.mails i was told this was top soil, all the products look the same because they add extras. This is not what they describe on there website nor does it look anything like what they advertise. Should have been described as MULCH I accepted £69 (the only resolve they offered) refund for the wrong product being delivered (soil improver). I was not given the option (in all our e.mails) of returning the unsolicited items or having the correct items delivered. I now have to have an independent review of the so called top soil before i have trading standers look into this matter. What a joke. "PLEASE" if you value your time and money "DO NOT USE THIS COMPANY" After taking in a sample of all three products, an Independent opinion from a nation wide gardening centre said "I can't tell the difference, they all look the same...doesn't seem to be enough loam for top soil...I would say it's soil improver" "To have it analysed would cost from £150" I invite GRAVEL MASTER to collect these samples and have an independent review done through an ombudsman.
31st Jan 2019
This is the first time I used this company. I found the website easy to manage, the ordering was simple, delivery was on time and well managed. highly recommend
21st Sep 2018
Our delivery never arrived the 3 times promised!! Then when it did it was wrong! It was too late to be corrected for the works i needed done so didnt accept the third of the order that was sent!! They them charged me for return of the item!!! They were going to charge for the other items i hadnt even received! Then when the refund was due not surprisingly this didnt happen either i had to chase their error!!
18th Sep 2018
Just received my second order of coal from Gravelmaster. I am very happy with their service. Website is very easy to use. Delivery was made when expected.
23rd Aug 2018
Firstly my order was delivered promptly and the delivery driver was very helpful. However, when I queried the colour and texture of my topsoil, (grey in colour and of a powdery texture), this prompted a number of unhelpful, and completely unprofessional, tit-for-tat e-mails from the customer services department, including the customer services manager!!!, and I am no further forward. I was given the excuse that they have changed the blend/formula of their topsoil. I expressed a number of times that I did not expect my delivery to match my previous delivery. I did not state how many years ago this was, but the ‘customer service’ dept. has taken it upon themselves to decide this for me, without the name/address/order no.!!! I was given absolutely NO advice or re-assurance regarding the topsoil - which more closely resembled a compost than a topsoil!! Customer service and after sales service is terrible if something goes wrong. Would definitely NOT recommend.
15th Aug 2018
I ordered 850kg of blue slate, plum/purple clearly turned up. They do not have blue slate for sale so please don't make the same mistake I have and let it ruin your garden as well. In my image the right hand side is blue by Kelkay aggregates and on the left is gravel masters 'blue'.
13th Jun 2018
I stated when I ordered the gravel it must come on the day they gave me as living on a private road we have to ask neighbours to park cars on main road and was assured it would be delivered rang just after 4pm to be told tomorrow told them will have to struggle as not asking people to move cars again plus have appointment tomorrow so possibly won’t be in . So annoying after waiting in all day won’t be using them again.
2nd Jun 2018
This is the fifth order that with placed with Gravelmaster and again we are not disappointed the site is easy to use and the staff extremely helpful. The product was delivered on time and just as the picture on the site ..
1st Jun 2018
Shocking customer service, no delivery, doesn't answer phone calls to customer services. And fake positive reviews on here too, Sam Robinson reviewed twice here and appears to be a director of the company.
15th May 2018
Excellent experience order 6 bulk bags of play sand and they was delicered very quickly and drive was extremely helpful
14th May 2018
Very fast delivery date...order came on day stated...stone was exactly what I was expecting. Very helpful driver...and the price of the costwold gravel was so much cheaper than wickes. .would recommend this company highly. .know where to come when we need more.
14th May 2018
Used this Company for the first time in 2016 and again in October this year. Had to ring the company to look up the original order to ensure i was buying the same stone. Gravelmaster took the time to check order history and to take my order. Within 3 days the gravel arrived and was delivered kerbside and then onto my drive...result. I will be placing another order soon and coupled with an informative web site and great customer service you can't go wrong. One point to note ensure that the delivery requirements are met by yourself in order to ensure offloading is safe and possible.
14th May 2018
I found the goods I purchased was as stated very good quality and delivery service was first class with a very helpful driver who delivered the goods nothing was a problem for him thank you will be back.
14th May 2018
Excellent buying experience, good communications, simple swift transaction system, great competitively priced product and delivery without problems!
14th May 2018
Amazing service and product , really can't believe how good the quality of product , used a few times now and always very impressed with this internet company
14th May 2018
Ordered some products for my new rockery. I found that the service was great because they advised me on the correct product for actually building such rockery. I didnt actually think about the points that they made previously so it was a good job i used these guys!
14th May 2018
All the team very helpful and delivery came very quickly.
14th May 2018
Nice and easy ordered monday delivered wednesday
19th Mar 2018
Just used 3 pallets of pro mix post mix , great value and best post mix we have ever used to date the posts set within 3 mins , great service and so easy to order.
22nd Aug 2017
We used Gravel Master on a number of occasions however more recently they have changed their delivery company. The delivery company decided without attempting to deliver to us via a direct route or an alternative route provided to them that they couldnt deliver to us - they did not even try. As a result the 3 pallets of stones were sent back to Gravel Master who refuse to challenge their delivery company despite their previous delivery company delivering successfully and their competitors also delivering successfully following the order - with the same size lorries as their current provider uses! We incurred a £50 per pallet charge (£150) as a result. The refund of money due to you is also not done automatically, you need to request this from them.
19th Jun 2017
The topsoil delivered was amazing and great value for money really was not expecting it to be that good Thankyou
19th Jun 2017
As good as it gets online amazing customer service nothing seems to much trouble and we could not find the product any cheaper anywhere else online Special thanks to Shannon
19th Jun 2017
One of the best online suppliers that I have found very good products and great customer service
26th Apr 2017
Waited in all day for delivery and eventually phoned Gravelmaster late afternoon to be told "oh they had too much freight in at the hub so they didn't bother putting your load on today and we didn't bother to tell you about it". My advice buy elsewhere!
21st Apr 2017
Avoid this company like the plague!! My partner have waited 2 extra days for delivery and it still isn't here. We've taken two days off work and all the company gives us is shoddy excuses and an apology for their incompetence!

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Contact information

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Write to

[email protected]

Call us on

0330 058 5068

We live here

Unit 10 Hayfield Business Park Field Lane Finningley DN9 3FL, Doncaster, DN9 3FL


United Kingdom


Gravel Master is ranked 18 out of 38 in the category

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