Mandi Robertson

United Kingdom

Robertson 1 review This is the worst taxi online booking system I have ever experienced. I am the travel coordinator for a big company and we book £1000's of airport transfers every month. I decided to try out Taxicode so I booked online at 12:36 for an airport transfer from Sevenoaks to Heathrow 20 days in advance of travel. Sadly our colleagues arrangements had to change a few hours after I booked as it was decided he had to be elsewhere before travelling to Taiwan. I telephoned to cancel at 14:27 the same day, only to be told they would only refund me 25% of what I had paid. I am very sorry I didn't choose the 'pay on the day' option because then they wouldn't have been able to charge me at all. What an awful service.