Howard Coates

United Kingdom

PLEASE AVOID Searched for local taxis on 25 August to go to Exeter airport early morning 30 August. All local taxi websites & phones seem to default to Taxicode. Ok - it was easy enough to book & pay up front through Taxicode (Exeter Airport Taxis selected). Surprised to be charged a card handling fee for using Paypal - that's a first - & also apparently agreed my details can be sold on for marketing. Got the confirmation email for Exeter Airport Taxis but as a driver hadn't been allocated 24 hrs later I called Exeter Airport Taxis to confirm the booking - & they said they'd cancelled that booking & I should contact Taxicode. I hadn't been told or had another taxi assigned. Phoned the Taxicode helpline number 0333 772 9737 - phone just rang over 5 minutes without being answered. Cancelled through Taxicode website. Now booked a local taxi company direct to take me. Just got an email saying I've been refunded only £5 of the £39 I paid Taxicode - so charged £34 for nothing ! Emailed taxicode.com (help@) for full refund & awaiting their response. Will update this post if I ever hear back (nothing 3 days later). Please be aware that 1 in 4 customers give Taxicode the lowest rating (1 star = unacceptable)...please watch out for the unethical small print you won't be alerted to - the huge cancellation charges (even if driver cancels apparently) - the £5 discount voucher that signs you up to £25 membership fee every 6 months - not being told by Taxicode the taxi firm has cancelled & you have no transport. Off to trading standards now. (update 29 August....) happily I had booked through Paypal & when I put the case to Paypal they secured a full refund promptly. Thank you Paypal. Without you I would not have had any refund. All my experience & comments above still stand. Please avoid.