Rob T Maguire

Canada

Over the years, I have deal with a number of website resellers.... most of them aren't worth a pinch of dog shit. I happened across a listing on ebay by Optimal Geek and figured 'what the hell, MAYBE their mail server isn't on the spam list.' So I spent my few dollars and signed up. Now, every server in the world crashes now and then. It happens. The sun rises and falls and servers crash. Other things go wrong now and then, again, shit happens. The DIFFERENCE between Optimal and the rest of the resellers I've used, is that when I file a ticket, or message them here - I get a response - usually within an hour, sometimes within 5 minutes. I get updates on what is happening, and what has happened. I get explanations. I get facts, not conjecture, and not 'we're looking into it, go away.' I get the one thing I want most (besides a server that is up and running) - I get SERVICE. ANY IDIOT can set up a web server. It takes a team of dedicated professionals who give a shit about their clients to maintain it, maintain communication, and work all night to get things fixed and the server back up. Optimal Geek DOES THAT.... the rest don't.