Alex Z

United States

I booked a car transfer from the coast of France to Bordeaux airport and paid for it. The driver confirmed the trip to me by whatsapp the day before. On the day of pick up, i sent him a message 15min before the agreed time to check. no response. 10min before. no response. at the pick up time, no response. I called Get Transfer who told me they would call him and call me back. Basically, none of them called me back, the car never showed up. I had to get a Uber at the last moment and ended up missing my flight - the only one on that day to my destination. Get transfer refused to refund me or do any commercial gesture. Never use them as they have 0 control on the reliability of the drivers who "win" the trips and 0 customer service.