K Phillips

United States

Do not use this site. They are a set of thieves. I canceled a booking within minutes of booking it when I realised the extortionate price I had been charged. (About £50 more than the usual cost of the relevant journey). My account showed the booking an d there was an option to cancel. So minutes after booking I cancelled the booking (which was over a week away so no one had incurred any expense or loss as a result of the booking) I subsequently received a 10% refund. When I looked at the pages of Ts and Cs on the website I saw the cancellation terms are buried in there. Something on the account page next to the link that ‘invites’/makes cancellation possible, directing customers to the cancellation terms would have been nice. Incidentally when reading the Ts and Cs I noticed that (even though you have to pay an extortionate amount up front) they don’t guarantee your taxi will turn up, so in effect I’ve been made to pay £80 for a taxi I cancelled minutes after I booked it, which they had no obligation to provide anyway, if I hadn’t cancelled it!!