Vic West

Spain

Absolutely horrible service and product. I ordered an 850kg bag of play sand, was given a delivery date of two weeks out, which given the current circumstances was understandable. That was the end of things being straightforward. Just to summarise: No communication until midday on the due date to say the delivery would be ‘slightly late’. No response to 5 follow up emails to get a due date. Finally decided to cancel the order, no response to that email. Fortunately I paid via PayPal, so contacted them to cancel. They contacted Gravelmaster and suddenly a response from them arrived in my inbox. I was told it would be a further 5 working days for delivery and I would be emailed on the day of delivery. Which I was 2 hours AFTER the delivery. The delivery was in the end 4 weeks late making a total of 6 weeks after I ordered the sand. After having piled the sand into the sand pit for my children to play in they came out absolutely filthy...terrible product. I have since been chasing gravelmaster for a response to that problem, but am not holding my breath. Terrible product, terrible communication, terrible company. Avoid at all costs.