Carol Connor

United States

I was expecting my delivery on 28th May but received an email a couple of days before to say there was a small delay. I occasionally received emails after that informing me that my delivery would be arriving by 6pm the next day. It never happened. I sent emails asking for updates and sometimes I received replies asking for my continued patience in these “difficult times”. When I finally managed to reach someone by phone (17th June) I was told the delivery firm weren’t able to deliver due to the location of my property. I had to arrange for someone to collect my order from the delivery company which took around 3 hours to complete. We discovered that the delivery firm had had my order for 17 days but we had not been informed that they could not deliver it. Gravel Master will not refund delivery costs so I paid Gravel Master to deliver then had to pay out again to collect my goods. Total disgrace!