Kirsty Miller

United Kingdom

Absolutely horrendous experience - I booked two journeys in advance through Taxicode. Everything looked good, the price was reasonable and it was nice to have everything sorted. However, the morning of the first journey, I get a call to say the job cannot be fulfilled and they are cancelling my booking. After a long conversation, I am then accused of cancelling the trip myself and told they will have to investigate before any refund can be issued. Further to this, another £25 has been taken from my account by then for no reason. I have disputed both but keep being fobbed off with the excuse "we will have to investigate". Have raised a claim through my bank and logged a complaint with trading standards but suspect I have lost my money. If you're reading this, please don't use Taxicode!!