Sue B

United States

I booked 2 minibuses to take us to and from a busy 2 day music festival and I paid up front - a total of over £400. After booking I realised this company is a taxi broker. I had thought I was dealing with a local taxi company so on realising I wasn't and having only had a confirmation that I had made payment and that they were trying to secure my booking (and that probably there was a chance in hell that they would be able to), I decided to cancel. As it was a full month before the date of travel I expected a full refund but their terms and conditions are that you only get a 55% refund (and the closer to the date of travel the less it gets). So I lost over £200 to these ***** who did absolutely nothing for that money. And if you think that if you only pay a deposit you'll be OK, think again because they will charge your credit card for the difference. Learnt my lesson - always read the T&Cs re cancellation policies!